1.0Lean Enterprise Institutehttps://www.lean.orgLory Monizhttps://www.lean.org/the-lean-post/articles/author/lmoniz/rich600338<blockquote class="wp-embedded-content" data-secret="LO6olIolwH"><a href="https://www.lean.org/about-lei/senior-advisors-staff/sara-thompson/">Sara Thompson</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.lean.org/about-lei/senior-advisors-staff/sara-thompson/embed/#?secret=LO6olIolwH" width="600" height="338" title="“Sara Thompson” — Lean Enterprise Institute" data-secret="LO6olIolwH" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); </script> https://www.lean.org/wp-content/uploads/2025/02/sara-thompson.jpg290378Sara Thompson manages virtual customer experiences, including the bookstore, remote, and on-demand learning. Her role is to manage and improve processes so that our customers receive exceptional customer service and have positive experiences when interacting with the institute virtually. Sara has spent over a decade working in event management, customer service, and marketing for Catalysis, […]